Revolutionising Customer Engagement with Emotionally Intelligent Customisable AI Avatars
Rapport Self-Service Platform integrates with ChatGPT, AWS, Azure, and Google Gemini to create the first fully customisable and open-ended AI solution for businesses
Edinburgh, 22nd May 2024; Rapport, the AI platform for emotionally intelligent interactive characters, today announces that from July 1st it will launch the first ever Self-Service Virtual Interactive Avatar platform to businesses. Powered by Speech Graphics, the world's leading facial animation solution for video games, the platform will enable users to create, animate, and deploy their own Virtual Interactive Personalities in a matter of minutes - enhancing user experiences, drive engagement and create emotional connections.
Research by Salesforce revealed that 91% of consumers who have a positive customer experience are more likely to make another purchase. With this insight, Rapport’s new solution aims to harness Artificial Intelligence (AI) and immersive technology to meet and exceed customer expectations, across retail, healthcare, education, HR and Marketing.
"Our platform is designed to revolutionise how businesses and individuals engage with audiences,” said Gregor Hofer, CEO of Rapport. “To date, we’ve seen a tremendous impact on immersive learning, and opportunities flourish in sales, marketing, service, and entertainment. With our technology, users can create emotionally intelligent avatars that significantly enhance customer interactions at the point of sale across almost any market sector."
Rapport Self-Service offers a user-friendly platform that guides users through a step-by-step process to create their unique virtual characters.
Rapport Self-Service features include:
Bespoke character selection - Select from a diverse library of existing characters or create your own using Ready Player Me.
Select a “brain” - Integrate with major AI providers such as ChatGPT, AWS, Azure, or Google Gemini. Users can opt for an open-ended AI or customise it with specific prompts.
Pick a voice - Access thousands of voice options from major text-to-speech providers, available in any language.
Animate a character - Using facial animation technology from Speech Graphics, video game experts behind Call of Duty create cutting-edge audio-driven facial animation technology for realistic lip-sync.
Publish and share - Deploy the avatar anywhere in your digital ecosystem with a simple snippet of code.
To ensure ease of use, Rapport provides a range of pre-configured templates. Helping users quickly navigate and integrate complex technologies such as large language models, text-to-speech, and speech-to-text, making the adoption process seamless and efficient.
At the core of Rapport Self-Service technology lies Speech Graphics’ audio-driven facial animation, a proven solution in the video game industry. Unlike other technologies, Speech Graphics employs detailed muscle maps for extremely accurate real-time lip-sync. This approach accelerates the suspension of disbelief, allowing users to connect with the avatars on a deeper emotional level.
To see a sneak peak of the Rapport Self-Service platform in action see here.
